Who we are
LeanPrograms (“we,” “us,” “our”) operates leanprograms.com (the “Site”) and provides a 30‑day weight‑loss program with AI‑assisted guidance (the “Services”).
Information we collect
- Account & Contact Data: name, email, country/region.
- Program Data (you provide): height/weight, goals, dietary preferences, activity level, progress logs.
- Usage Data: pages viewed, device information, IP address, cookies.
- Transaction Data: billing address, partial payment details (handled by our payment processor; we do not store full card data).
- Chatbot Interactions: messages you send to our sales or fitness chatbot for support and guidance.
How we use information
- Provide and personalize the 30‑day program and daily check‑ins.
- Send service emails (onboarding, reminders, progress summaries).
- Improve the Site and Services (analytics & troubleshooting).
- Customer support and fraud prevention.
- With your consent: newsletters, offers, and product updates.
Legal bases (EEA/UK users)
Consent; performance of a contract; legitimate interests; compliance with legal obligations.
Sharing of information
- Processors: hosting, analytics, email delivery, customer support, and payment providers who process data on our behalf under contracts.
- Legal: to comply with law or protect rights, safety, and security.
- No selling of personal data.
Cookies & analytics
We use cookies for essential functionality and analytics. You can control cookies via your browser settings.
AI & chatbot disclosures
Our chatbot(s) may use third‑party AI infrastructure to generate responses from your prompts. We restrict logging and use for model training where available, and we prohibit providers from selling your data. Avoid sharing sensitive medical information in chat.
Data retention
We retain data for as long as needed to provide the Services and comply with legal obligations. You can request deletion (see “Your rights”).
Your rights
Suggested teDepending on your location, you may have the right to access, correct, delete, or export your data, and to object or restrict certain processing. Contact us to exercise these rights.
International transfers
We may transfer data to countries outside your residence with appropriate safeguards (e.g., SCCs).
Children’s privacy
Not for use by individuals under 16 (or applicable age in your region).
Security
We use technical and organizational measures to protect your information; no method is 100% secure.
Marketing communications
You can unsubscribe via email footer or by contacting us.
Contact
If you have any questions about this Privacy Policy or our practices, you may contact us at:
Mailing Address: Available upon request
Email: support@leanprograms.com
Changes to this policy
We will update this page and revise the “Effective date” when changes occur.